Feedback platforms as a tool for regional socio-political mobilization
Relevance. Modern relations between local authorities and the population in the regions are changing under the influence of digitalisation and network communication, fostering the emergence of new forms of interaction and community mobilisation. However, existing interaction models do not always meet the requirements of a dynamic social environment, which necessitates the study of digital feedback platforms as tools for regional socio-political mobilisation. Scientific problem. The problem is that feedback platforms have significant potential as tools for socio-political mobilisation, but their capabilities, including feedback and public evaluation functions, are underutilised. Research results. The article explores the role of feedback platforms as tools for socio-political mobilisation in the context of digital transformation in regional governance. It examines the mechanisms of interaction between authorities and the population through digital platforms, including «Gosuslugi. Reshaem Vmeste» and «Incident Management». A comparative analysis of their functional capabilities and effectiveness in addressing local issues and responding to public demands is conducted. Special attention is given to case studies of urban environment renovation in Kemerovo and the protests of miners at the «Inskaya» mine. The findings highlight the insufficient use of platform functionalities in terms of leveraging diverse network interaction forms and incorporating public evaluation. The need for further development of platform functionalities is emphasized to fully harness their potential.
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Kranzeeva, E. A., Brandt, Ya. A., Grigorik, N. N. (2025), “Feedback platforms as a tool for regional socio-political mobilization”, Research Result. Sociology and Management, 11 (1), 4212-226, DOI: 10.18413/2408-9338-2025-11-1-1-4.
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The study is supported by the Ministry of science and higher education of the Russian Federation, project number FZSR-2024-0017