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<article article-type="research-article" dtd-version="1.2" xml:lang="ru" xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><front><journal-meta><journal-id journal-id-type="issn">2408-9338</journal-id><journal-title-group><journal-title>Research result. Sociology and Management</journal-title></journal-title-group><issn pub-type="epub">2408-9338</issn></journal-meta><article-meta><article-id pub-id-type="doi">10.18413/2408-9338-2016-2-1-3-6</article-id><article-id pub-id-type="publisher-id">40</article-id><article-categories><subj-group subj-group-type="heading"><subject>SOCIOLOGY OF MANAGEMENT AND SOCIAL TECHNOLOGIES</subject></subj-group></article-categories><title-group><article-title>CONCEPTUALIZATION OF THE CUSTOMER-ORIENTED APPROACH IN HIGHER EDUCATION MANAGEMENT</article-title><trans-title-group xml:lang="en"><trans-title>CONCEPTUALIZATION OF THE CUSTOMER-ORIENTED APPROACH IN HIGHER EDUCATION MANAGEMENT</trans-title></trans-title-group></title-group><contrib-group><contrib contrib-type="author"><name-alternatives><name xml:lang="ru"><surname>Demenenko</surname><given-names>Inna A.</given-names></name><name xml:lang="en"><surname>Demenenko</surname><given-names>Inna A.</given-names></name></name-alternatives><email>inna12manager@gmail.com</email></contrib><contrib contrib-type="author"><name-alternatives><name xml:lang="ru"><surname>Shavyrina</surname><given-names>I. V.</given-names></name><name xml:lang="en"><surname>Shavyrina</surname><given-names>I. V.</given-names></name></name-alternatives><email>shavyrina_77@mail.ru</email></contrib></contrib-group><pub-date pub-type="epub"><year>2016</year></pub-date><volume>2</volume><issue>1</issue><fpage>0</fpage><lpage>0</lpage><self-uri content-type="pdf" xlink:href="/media/sociology/2016/1/soc1.pdf" /><abstract xml:lang="ru"><p>The article deals with the conceptual aspects of customer-oriented approach in the
institution of higher education management system. The authors offer a conceptual approach to the consideration of organizational culture as the primary vector of development of corporate management subsystems in high school , and offers customer-oriented approach of formation of organizational culture of the university, which is based on the role model student as the main link building a corporate university policy.</p></abstract><trans-abstract xml:lang="en"><p>The article deals with the conceptual aspects of customer-oriented approach in the
institution of higher education management system. The authors offer a conceptual approach to the consideration of organizational culture as the primary vector of development of corporate management subsystems in high school , and offers customer-oriented approach of formation of organizational culture of the university, which is based on the role model student as the main link building a corporate university policy.</p></trans-abstract><kwd-group xml:lang="ru"><kwd>higher education</kwd><kwd>management</kwd><kwd>customer orientation</kwd><kwd>organizational culture</kwd></kwd-group><kwd-group xml:lang="en"><kwd>higher education</kwd><kwd>management</kwd><kwd>customer orientation</kwd><kwd>organizational culture</kwd></kwd-group></article-meta></front><back><ref-list><title>Список литературы</title><ref id="B1"><mixed-citation>1. Antopolskaya T. The Organizational Culture of the University in the tHeory of Social Representations of Students and Learning Technologies. Alma mater: Journal of Higher School. 2005. №7. Pp. 3-9.</mixed-citation></ref><ref id="B2"><mixed-citation>2. Belyaeva M.I. The Corporate Culture of the University as a Resource for Organizational Development. Alma mater: Journal of Higher School. 2011. №4. Pp. 45-48.</mixed-citation></ref><ref id="B3"><mixed-citation>3. Guley I.A., Shavyrina I.V. The Socio-cultural Model of Development of Organizational Culture of the University in Terms of Increased Competition, Graduate. Management in Russia and abroad. 2015. №5. Pp. 91-96.</mixed-citation></ref><ref id="B4"><mixed-citation>4. Guley I.A. Customer-oriented Approach to the Formation of the Organizational Culture at the University. Bulletin of the Cherepovets State University. Cherepovets. №4 (43). V.2. 2012. Pp. 113-115.</mixed-citation></ref><ref id="B5"><mixed-citation>5. Neretina E.A., Solovyev T.G. Background Forming Customer-oriented Approach to Managing Relationships with Customers of Higher Education Educational Services. Proceedings of the higher educational institutions. Volga region. 2001. №2. Pp. 161-170.</mixed-citation></ref><ref id="B6"><mixed-citation>6. Shapovalova I.S. Analysis of Social Objects by Means of the Concept of the Three Subsystems of the Organizational Culture. Bulletin of Belgorod University of Cooperation, Economics and Law 2006. №5. Pp. 301-306.</mixed-citation></ref><ref id="B7"><mixed-citation>7. Habermas J. The theory of communication action. Vol.1. Reason and rationalization of society. Boston: Beacon Press. 1984.</mixed-citation></ref><ref id="B8"><mixed-citation>8. Hammer M., Ciampi J. Reinzhinring Corporation: The Manifesto of the revolution in business. SPb.: Publishing, St. Petersburg University, 1997.</mixed-citation></ref><ref id="B9"><mixed-citation>9. Kalugin V.A., Pogarskaya O.S., Malikhina I.O. The principles and methods of the appraisal of commercialization projects of the universities innovations. World applied sciences journal. 2013. V. 25. №1. Рp. 97-105.</mixed-citation></ref><ref id="B10"><mixed-citation>10. Avilova Z.N., Gulei I.A., Shavyrina I.V. Formation of the Customer-Centric Organizational Culture of the University as a Factor of Effective Social and Economic Development of the Region. Mediterranean Journal of Social Sciences. June 2015. Vol 6. №3. Pр. 207-216.</mixed-citation></ref></ref-list></back></article>