Список литературы

2408-9338

Research result. Sociology and Management

2408-9338

10.18413/2408-9338-2025-11-4-0-5

3950

SOCIAL STRUCTURE, SOCIAL INSTITUTES AND PROCESSES

<strong>The platform state: between organizational efficiency and human marginalization</strong>

Zotov

Vitaly Владимирович

Zotov

Vitaly

om_zotova@mail.ru

Gubanov

Alexander Владимирович

Gubanov

Alexander

Center for the Humanities and Social Sciences, Moscow Institute of Physics and Technology (National Research University)

2025

11400

The article is devoted to a critical analysis of the “platform state” model in the context of the digital transformation of public administration. Based on data from author's and representative sociological surveys (RANEPA, VTsIOM), as well as focus group discussions conducted in 2024-2025, a key dilemma is being explored: the declaration of organizational effectiveness and the manifestation of digital marginalization of citizens. The paper identifies two main vectors of digitalization that generate threats: infrastructural (risks of personal data leaks, technical failures, increased control) and algorithmic (“black box effect”, decision bias, blurring of responsibility). It was proven that the process of marginalization affects not only socially excluded categories of digital technology users, but also those who face opacity, errors and lack of empathy in automated systems. The analysis allows to formulate a conclusion about the stability of the “platform state” paradigm: its stability is due not so much to the improvement of organizational and technical performance through the introduction of digital solutions, as to the success of solving basic problems: Ensuring digital security and overcoming mistrust. The future of digital transformation is seen in creating a balanced socio-technical system, where algorithms have not only organizational efficiency but also human dimension.

hybrid spacedigital marginalizationdigital divideplatform statealgorithmic managementartificial intelligence in public administrationhuman proportionalityclient orientationorganizational efficiency

This work was supported by the Russian Science Foundation under grant No 24-28-00716 “Digital marginalization in conditions of socio-technical convergence”.

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