2408-9338Research result. Sociology and Management2408-933810.18413/2408-9338-2019-5-3-0-81797SOCIOLOGY OF MANAGEMENT AND SOCIAL TECHNOLOGIESA comparative analysis of the availability and quality of medical services in the regions of the Central Federal DistrictA comparative analysis of the availability and quality of medical services in the regions of the Central Federal DistrictStarykhNatalia PetrovnaStarykhNatalia Petrovnanpstaryh@mail.ruEgorovaAlina ViktorovnaEgorovaAlina Viktorovnaegorovaali1996@yandex.ru20195300

The article provides a comparative analysis of the availability and quality of medical services in the regions of the Central Federal District. The authors identify and define the criteria of independent assessment of availability and quality allowing to analyze the level of satisfaction of consumers of medical services. They note the importance of studying the opinions of visitors of medical institutions about the availability and quality of medical services. The method of content analysis is used as a qualitative and quantitative method of collecting and processing data on the activities of medical institutions to provide affordable and quality medical services. The authors analyze some official sites of medical institutions operating in the regions of the Central Federal district, including Bryansk, Belgorod, Voronezh, Kursk and Orel regions. A number of common problems hindering the improvement of accessibility and quality of medical services at the regional level are highlighted: low organization of activities of medical institutions; untimely provision of medical services; rough treatment of patients by the registry and medical staff; remoteness of most medical institutions from the place of residence of patients; hard-to-reach and expensive drugs, etc.

The article provides a comparative analysis of the availability and quality of medical services in the regions of the Central Federal District. The authors identify and define the criteria of independent assessment of availability and quality allowing to analyze the level of satisfaction of consumers of medical services. They note the importance of studying the opinions of visitors of medical institutions about the availability and quality of medical services. The method of content analysis is used as a qualitative and quantitative method of collecting and processing data on the activities of medical institutions to provide affordable and quality medical services. The authors analyze some official sites of medical institutions operating in the regions of the Central Federal district, including Bryansk, Belgorod, Voronezh, Kursk and Orel regions. A number of common problems hindering the improvement of accessibility and quality of medical services at the regional level are highlighted: low organization of activities of medical institutions; untimely provision of medical services; rough treatment of patients by the registry and medical staff; remoteness of most medical institutions from the place of residence of patients; hard-to-reach and expensive drugs, etc.

medical servicesavailability of medical servicesquality of medical servicesregionscontent analysisreviewsconsumers of medical servicesmedical institutionsmedical servicesavailability of medical servicesquality of medical servicesregionscontent analysisreviewsconsumers of medical servicesmedical institutionsСписок литературыVouri, V. X. (2000), Ensuring the availability of medical care, ERB VOZ, Kopengagen, Daniya. (In Russian).Egorova, A. V. (2018), “Informatization of the health care system as a factor of improving the quality of social services”, Computer technologies in modeling, management and Economics: proceedings of the X-th student all-Russian scientific and practical conference with international participation, Orel, Russian, 239-240. (In Russian).Egorova, A. V. (2017), “Problems of quality of care in the health sector at the regional level”, Modern problems of regional science. III-Mertsalivka reading, Orel, Russian, 228-232. (In Russian).Kurakova, N. A. (2014), “Informatization of health care as a tool for creating a self-regulating system of medical care organization”, Vrach i informacionnye texnologii, (4), 3-5. (In Russian).Mikhailova, V. A. (2017), “Modern trends in changing the social role of the medical worker”, Mezhdunarodny studencheskiy nauchny vestnik, (3), 5-23. (In Russian).Molchanov, A. S. and Kudryavaya, N. V. (2016), “The Physician-educator in a changing world: traditions and innovations”, in Yushhuka, N. D. (ed.), GOU VUNMCz MZ, Moscow, Russia. (In Russian).Reshetnikov, A. V. and Astafiev, L. M. (2015), “Medico-sociological approach to the study of the quality of medical care”, Sociologiya mediciny, (7), 34-39. (In Russian).Polyakov, I. V., Moguchaya, O. V. and Mikhalchenko, A. I. (2016), “Content analysis of medical sociological information”, Problemy socialnoy gigieny i istoriya mediciny, (5), 47-52. (In Russian).Reshetnikov, A. V. (2012), “The specific Features of preparing and conducting a medico-sociological studies”, Ekonomika zdravoohraneniya, (2), 40-43. (In Russian).Tashis, E. A. (2015), “Content analysis: principles and methodologies”, «Sociologiya», (13), 70-86. (In Russian).Arrow, K. (2013), “Uncertainty and the Welfare Economics of Medical Care”, American Economic Review, 53 (3), 947-978.